We provide refunds and exchanges only for non-fresh-food products such like canned foods, sealed spices etc. We don�t accept returns and refunds for any fresh products, such like fish, cheese, ham, sausages etc. Fresh product cannot be returned & refunded. Returns 7days after your purchase date we won�t refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you have received it. Also, it must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Shipping costs are not refundable. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of approval or rejection of your refund. If approved your refund will be processed, and a credit will automatically be applied to your original method of payment. Kindly allow us a timeframe of 14 days. �On Sale� items Only regular priced items can be refunded. �Discounted�, �On Sale� or �Promotional� items are excluded from any refund. Exchanges We only replace items if they were defective or damaged before we handed it to the shipping/courier company. If you need to exchange a product for a same, kindly contact us through email at info@germaneatery.com and send the product back to Alexander�s German Eatery Ltd., 37/ 3 Charoen Chai Alley, Khlongtan Neua, Watthana, Bangkok 10110, Thailand. Shipping To return your product kindly contact us immediately. We will process your request asap. Unfortunately, you will be responsible for any occurred shipping cost each way. Kindly consider using trackable shipping services and purchasing a shipping insurance. We might not be able to warrant the receival of your returned good(s).

Thank you for your interest in AGE Delicatessen Online. The following are the terms and conditions that constitute our Shipping Policy. We recommend to take few minutes and read them carefully to avoid any future misunderstandings. Domestic Shipping Policy Shipment processing time All orders are processed within 2-4 business days. Exceptions are products that have to be produced on pre-orders. Orders are might not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. With the proven shipping confirmation of the goods to the shipping company, the responsibility passes to the recipient. The buyer must ensure that they can be reached by phone after the delivery confirmation. If there is a delay, the appropriate shipping company must be contacted. If the customer is not reached by phone, the courier company will arrange a new delivery, most several times. If it is impossible to deliver the package, a return will be initiated and will be charged with a service charge of THB 800,- Shipping rates & delivery estimates Shipping charges for your order will be calculated after the order is placed. You will get an order confirmation with all details, the total amount and payment methods. Shipping rates based on order total amount and will be shown on checkout page Shipping rates are based on shipping from Bangkok. Areas such like South Thailand or to any island in Thailand are remote areas with higher shipping rates and will be calculated after the order was placed. Calculate the shipping costs: https://www.thailandpost.co.th/un/rate_result/?country_code=TH&weight= Shipment methods - Bus delivery to the nearest bus station (Remote Areas +250 to 450 THB), usually within 1-2 days - EMS Express courier (Remote Areas +195 to 495 THB), usually 1-3 business days for dry foods - EMS Express courier (Remote Areas +395 to 595 THB), usually 1-3 business days for cooled products - Kerry Express courier (Remote Areas +195 to 495 THB), usually 1-3 business days, dry goods only Shipping costs include foam box, ice gel packs or dry ice (if necessary) and the shipping fees No shipping before full amount has been paid and on Saturday, Sunday and public holidays in Thailand. Remote areas are South Thailand and all islands such like Koh Samui, Koh Tao, Koh Chang etc. and will charged with an extra fee of 250 THB per order. Shipment confirmation & Order tracking According to your order, the delivery may consist of several packages from different producers. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Damages Kindly Note: With the handover to the delivery company the risk passes to the buyer! AGE Delicatessen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file your claim. Please save all packaging materials and damaged goods before filing a claim. We recommend to document the damages with photos also. International Shipping Policy Currently we do not ship outside of Thailand.